Last week was an excruciatingly tough one. The onus for which lies at the doors of Kavi Arasu, my friend and colleague at Founding Fuel. Now, Kavi is a professionally certified coach. He insisted that all of us on the team take three days out for a quarterly review to reflect, align and plan. The only caveats he had was that no matter what our obligations be, we complete some pre-work he had circulated, our phones be kept away, all prejudices be kept out at the door and we stay engaged with everybody else in the room. As is his wont, what his intent was remained mysterious. I work in an extremely interesting environment. For lack of a better phrase, allow me to call it a “coalition of the willing”. The in-house team is tight and lean. All of us come from different backgrounds. And the various layers to the business are built on the back of collaborations. It rests on one pillar—trust. On a more pragmatic note, Kavi had one more pressing reason to insist on the retreat. Data sugges...